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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create and Manage Frequestly Asked Questions

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Not finding what you are looking for? View additional resources

 

Create an FAQ

  1. Expand Create Other
    The button labeled Create Other with a plus sign.
  2. Click Create FAQ
    Theb button labeled Create FAQ.
  3. Complete the Question and Answer fields
  4. Select the Categories and Terms tab
    The left-hand navigation tab labeled Categories and Terms.
  5. Enter the category the question is associated with
    The text entry field labeled Category.
  6. Select the Related Content tab and complete the Related Content fields, if desired
    The left-hand navigation tab labeled Related Content.
  7. Select the Weight tab
    The left-hand navigation tab labeled Weight.
  8. Enter an FAQ weight
    The text entry field labeled FAQ Weight.
    Note: FAQs will display in Alphabetical order by default, but weights may override this setting for a specific item. Lower weights will rise to the top and higher weights will sink to the bottom.
  9. Publish the FAQ
  10. Click Save

 

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Edit an FAQ

  1. Navigate to the FAQ page
  2. Click Edit
  3. Make the necessary edits
  4. Select the Advanced tab
    The left-hand navigation tab labeled Advanced.
  5. Detail any edits made in the Revision log
    The text entry field labeled Revision log message.
  6. Publish the FAQ
  7. Click Save

 

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Copy an FAQ

  1. Navigate to the FAQ page
  2. Expand the FAQ you want to clone
    The plus sign to the right of the question.
  3. Click edit
    The edit button below the answer to the question.
  4. Click Clone
    The button labeled Clone, at the bottom of the page, to the right of Revisions and left of Dashboard.
  5. Make any edits as necessary
  6. Publish the page, if desired
  7. Click Save
    The button labeled Save in the bottom left corner.

 

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View FAQ Revisions

  1. Navigate to the page
  2. Expand the FAQ for which you want to view revisions
    The plus sign to the right of the question.
  3. Click edit
    The edit button below the answer to the question.
  4. Click Revisions
    The button labeled Revisions to the right of Edit and left of Clone.
  5. View the list of previous revisions

 

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Revert an FAQ Page to a Previous Version

  1. View FAQ Revisions
  2. Select Revert to revert the Event page to a previous version
    The button labeled Revert to the right of the page details.
  3. Select Revert to confirm the revision
    The larger button labeled Revert.

 

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Publish or Unpublish an FAQ

  1. Navigate to the page
  2. Expand the FAQ you want to publish or unpublish
    The plus sign to the right of the question.
  3. Click edit
    The URL labeled edit below the answer to the question.
  4. Select the Publishing tab
    The left-hand navigation tab labeled Publishing.
  5. Complete the Publishing options
    The published checkbox, Publish on, and Unpublish on fields.
    • Published: Check or uncheck the box publish or unpublish respectively
    • Publish On: Manually select or type a date and time to publish the event at a later date
      The calendar menu in the Publish on field.
    • Unpublish On: Manually select or type a date and time to automatically unpublish the event
  6. Click Save

 

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Delete an FAQ

 

Important Note

Only Site Admins can perform this function. This action cannot be undone.

 

Instructions

  1. Navigate to the page
  2. Click Delete
  3. Click Delete to confirm deletion
    Note: This action cannot be undone

 

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Question and Answer Fields

The Question and Answer text entry fields, and the Microsite dropdown.

  • Question: Type the frequently asked question
  • Microsite: Select the appropriate microsite for the question
  • Answer: Type the answer/response to the question
  • Summary: Enter a brief summary of the question or topic
    The text entry field labeled Summary
    Note: This field is only visible after clicking Edit Summary
    The URL labeled Edit summary, in parentheses to the right of the Answer text.

 

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Related Content Fields

The URL and Link text text entry fields.

  • URL: Enter the URL of the content to link to
  • Link Text: Enter the display text to mask the link

 

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