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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Email | February 2025 Drupal Migration

  • Updated:

The following email was sent to customers on February 5, 2025.

 

Hello, 

 

We are reaching out today to share a status update on the Drupal 7 (D7) migration process and a detailed update on next steps. 

 

In our last communications, we shared that Drupal announced D7 would be sunset on 1/5/2025—meaning that without any intervention, all customers hosted on Drupal 7 would need to be migrated to a Drupal 10 or later environment by that date. In order to extend that time horizon for our customers, we partnered with a secondary provider to ensure a continued stable, up-to-date, and secure website. While this alleviated the pressure of the 1/5/2025 sunset date for our customers, it was never intended as a final resolution.  As you know, we have been working to develop a just-right Drupal 10 solution based on the needs and input of our customers and have been in the process of migrating customers from Drupal 7 to Drupal 10.  

 

Since our most recent communication, we have learned: 

  • Drupal 7 will also cease to be supported by our secondary hosting partner by November 2025.  We have again taken steps through that partnership to ensure your site will remain live and secure beyond that date. However, this only underscores the urgency we already felt to ensure we move your team to a long-term solution. 
  • Based on extensive customer feedback, the Drupal 10 product that’s been developed isn’t the just-right solution we’d aimed to create. And while that isn’t the update we wanted to share today, our top priority is to move you to a website solution that truly meets your needs—not just one that is stable and supported. And with that as our goal, it became clear to our team that we needed to change our plan. 

 

For this reason, we are excited to share that your site is slated to move to Central Starter. Central Starter is a package of the top 12 modules from our Web Central solution—our proven, core website offering—providing a more targeted set of functionality that's perfect for smaller teams. Central Starter enables teams of any size to launch and manage a world-class website that puts information, resources, and services at the fingertips of their residents.  

 

Moving from Drupal 7 to Central Starter enables you to: 

  • Rest easy with a proven, stable, long-term solution already chosen by over 4,000 municipalities with a 95% product satisfaction rate 
  • Unlock expanded design capabilities with drag-and-drop editing, beautiful templates, and even greater design flexibility 
  • Boost ease of use with an even more streamlined platform to help you manage content, communications, and publication processes without snags 
  • Let us do the heavy lifting with a team dedicated to deeply understanding your goals, partnering with you every step of the way, and shepherding a smooth transition  

 

Again, our goal is to move you to a long-term, stable, and vetted solution without compromising on functionality. Moving to Central Starter enables you to maintain key core functionality, while increasing design capabilities, security, and stability. 

 

What’s Next? 

  • To learn more about Central Starter and see it in action, we invite you to join our upcoming webinar Introduction to Central Starter: A Special Overview for Drupal Customers on March 5. 
  • If you’d like to move as soon as possible, please get in touch here to reserve your spot on the migration schedule. Our team will reach out to kick off next steps. 
  • If you are more interested in learning about Web Central, our full offering, just let us know here, and we’ll get in touch with your team shortly. We want to make sure we’re moving you into the best possible option for you, your team, and your community, and we’re happy to be a partner in thinking through what works best for your needs. 

 

If you have any immediate questions, please get in touch with your Customer Success Manager or Account Manager. We’re here to help.  

 

- Your CivicPlus Team 

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