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Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Reset Help Center Account Password

  • Updated:

This article will show you how to reset your Help Center account password for any of the CivicPlus Product Help Centers. You'll need an account if you want to view Release Notes, submit a feature request, or view your support tickets.

 

Important Note

  • This account is separate from your CivicPlus product account. Single Sign-On does not work for customers signing into the Help Centers. We recommend using the same email address for your Help Center account.

 

Instructions

  1. Click Sign In on the top right corner of the Help Center
    The URL labeled Sign In near the top right corner of the page.
  2. Click Forgot password
    The URL labeled Forgot password beneath the password text entry field.
  3. Enter the email for the account you would like to reset the password for
    The text entry field beneath the Email label.
  4. Click the Submit button
    The blue button labeled Submit underneath the Email text entry field.
  5. A message to check your email for a reset link will appear:
    The notification box with the Check your email for a reset link header.
  6. When you receive the password reset email, click the Set a New Password link inside the email
  7. On the Change Password page, complete the New Password field using the following requirements:
    The text entry field beneath the New password header.
    Note: Your password must meet the following requirements
    • The password must be at least 6 characters
    • The password must be fewer than 128 characters
    • The password must be different from your email address
    • The password must include both letters in mixed case and numbers
    • The password must include a character that is not a letter or number
  8. Click the Change Password button:
    The blue button labeled Change password beneath the list of password requirements.
  9. The screen will reload and return to the Web Open Help Center homepage with your account signed in

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