The following Drupal Migration Update was emailed on December 12th, 2023.
Dear Valued Customer,
Greetings from the CivicPlus Drupal Migration Team! We are excited to inform you that we have officially initiated the process of upgrading our first group of customers to the latest Drupal Platform. This is the first communication of many to come to keep you updated on our progress, so please ensure our migration email (drupalmigration@civicplus.com) is whitelisted and you forward on internally to all applicable departments. We've heard your feedback and aim to be open and transparent throughout the migration process.
What are we doing?
On January 5, 2025, Drupal 7, the core software your current website is built upon, will be at the end of its life and support.
As a reminder, we've been diligently working to establish a seamless transition process that aims to relieve you from the burdens associated with this upgrade. Our primary goal is to ensure a smooth and successful transition of your website. This approach reduces the workload on your end and ensures your site looks and behaves as you and your residents expect throughout the migration.
What does this mean for me?
You can rest assured that we will contact you as soon as your site is ready to finalize migration. Our highly capable Project Managers will reach out to provide training options and prepare you and your staff for the transition.
Keep in mind over the next 12 months we are migrating over 1,500 customers from Drupal 7 to Drupal 10. We have analyzed our customers using dozens of metrics to determine the best path forward. This analysis has formulated a process of breaking up the migrations into groups. While sharing exactly when you will be migrated at this time is difficult, we will notify you as soon as your project has been initiated.
What we can say is that we will keep the lines of communication open throughout this entire process. Expect monthly updates like this one. That being said, if this email has reached you and you are no longer responsible for the website please reply to this email and your Client Success Manager will reply with the next steps. We will also be updating the Municipal Websites Open Help Center with the latest information and keep a log of all our customer communications there in the event you miss anything. Please 'Follow' these articles to ensure you are kept up to date between our monthly emails.
We appreciate your patience and grace as we've worked through solving this for you. Again, we understand a clearer picture would be better, but promise to keep you up to date as this process unfolds. Thank you and please browse the resources below for additional information
Resources
Municipal Websites Open Help Center
Migration Frequently Asked Questions
Best Wishes and Happy Holidays,
CivicPlus Client Success | Drupal 10 Migration Team
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