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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Drupal Migration Frequently Asked Questions

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Why did CivicPlus upgrade to a new Drupal website product?

 

Drupal is ending life for version 7 in January 2025, so we upgraded to version 9 with a new enhanced product for our customers called Web Open. The next version, Drupal 10 was released in the meantime, and we will upgrade all users to the most recent version at the time of their migration.

 

Why does Drupal keep changing versions and what does that mean? 

 

Drupal 7 was the last version using an old model that required major rebuilds to move to the next version. Drupal 8, 9, 10, and future versions are all using a model that makes it easier to upgrade existing sites.

 

Do we have to migrate our website to the newest version of Drupal?

 

Yes, all customers currently using Drupal 7 such as Municode Web or CivicEngage Open will need to be migrated before the Drupal 7 End of Life on January 5, 2025. That means that there will no longer be Drupal 7 support or security updates beyond that date. 

 

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What additional benefits do I get from integrating CivicPlus products and tools that can be used with the new Web Open version 10 product?

 

You get the power of the CivicPlus family and our Power Product tools including the following:

  • Email: subscriptions and notifications to residents
  • Text Messaging: subscriptions and notifications to residents (optional add-on)
  • Single Sign On (SSO): for a simple and streamlined log-in experience
  • CivicPlus Pay: online payments for government services (optional add-on)
  • Integration Hub: a centralized, integrated, and easy-to-use solution that connects all of your CivicPlus products for government employees to automate tasks and be more efficient so they can do more with less.
  • Custom IdP: allows IT administrators to consolidate the effort of managing and supporting user credentials and identify management solutions (optional add-on)
  • CivicPlus Portal: allows residents to have a one-stop shop for doing business with their municipality without having to log into separate systems.
  • Organization Management Tool: all of your organizations are centralized on an easy-to-manage dashboard
  • Centralized and Extensive HelpCenter: a centralized location to access documentation for all CivicPlus products

 

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